Privacy policy
Last updated: 10 November 2026
This policy explains what we do with the details you give us through this website. We keep it simple: we only collect what we need to reply to you.
Who we are
OC Pool is a pool cleaning and maintenance business based in Doncaster, Victoria. ABN 74 740 907 320.
You can reach us on 0401 132 008 or 0416 149 467 or at info@ocpool.com.au.
What we collect
When you send the form on our website, we collect:
- your name
- your phone number and/or email address
- your suburb, if you add it
- your message, if you write one
Other information
To stop spam, our website briefly keeps a scrambled (hashed) version of your internet address in its memory, to count how many messages are sent in an hour. It can't be turned back into your address, and it's never saved.
Our website host keeps short-lived technical logs, such as internet addresses, to keep the site running and secure.
We don't use analytics or advertising cookies, and we don't track you across other websites.
Why we collect it
We use your details to reply to you, talk about your pool and arrange a visit. We don't use them for marketing, and we never sell them.
Where it goes and who helps us
When you send the form, your details come straight to our email inbox. Nothing is stored on the website.
We use a few trusted services to run the website and the form:
- Resend sends each enquiry to our inbox by email. Its servers are in the United States.
- Vercel hosts the website. Its servers are in several countries, including the United States.
How long we keep it
We keep enquiry emails as long as we need them to reply to you and look after your pool, then we delete them.
Seeing, fixing or deleting your details
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Call us or email us and we'll sort it out.
Questions or complaints
If you have a question or a concern about your privacy, please contact us first and we'll do our best to help.
If you're not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
If we change how we handle your details, we'll update this page and the date at the top.